Course Description:

This course is designed to strengthen students’ abilities in reading, listening, speaking, writing, and critical thinking within a professional business context. Emphasis is placed on the communication skills required in modern commerce and office environments, including vocabulary development, grammar, and the effective use of language in professional scenarios. Students will engage with real-world business communication through case studies and practical exercises relevant to banking and financial services.

 

Course Objectives:

• To develop, improve, and sustain effective oral and written communication skills.

• To strengthen critical thinking for clear and purposeful communication in the business environment.

• To understand the impact of effective communication on business efficiency and employee performance.

 

Specific Objectives:

• Write clearly, professionally, and empathetically for various business audiences.

• Build confidence in verbal communication related to business and career growth.

• Listen actively and respond appropriately in workplace interactions and meetings.

• Sharpen observation, reading, research, and writing skills in targeted communication settings.

• Understand the role of communication in shaping business strategies, relationships, and operations.

• Navigate communication scenarios related to meetings, schedules, interpersonal issues, and goal-setting in business.

 

Course Learning Outcomes:

Upon successful completion of this course, students will be able to:

• Demonstrate proficiency in business writing including emails, memos, reports, and proposals.

• Apply effective listening and speaking skills in professional settings such as meetings and presentations.

• Analyze and respond to business communication scenarios using critical thinking and appropriate tone.

• Use standard English grammar and business vocabulary accurately in both written and oral formats.

• Evaluate and improve their own communication strategies for workplace effectiveness.

• Understand and apply business communication principles within the banking and financial services industries.

 

Recommended Course Materials:

• Instructor-provided case studies, articles, and handouts

• Access to word processing and presentation software (e.g., Microsoft Word, PowerPoint)

 

Course Content:

1. Introduction to Business Communication

   • Importance and principles of effective communication

   • Communication models and channels

2. Business Writing Essentials

   • Grammar, sentence structure, and vocabulary

   • Emails, memos, letters, and internal reports

3. Oral Communication in the Workplace

   • Presentation skills and meeting communication

   • Verbal and non-verbal cues in professional settings

4. Listening and Feedback Skills

   • Active listening techniques

   • Constructive feedback and conflict resolution

5. Communication Technologies and Digital Tools

   • Social media and email etiquette

   • Virtual meetings and digital correspondence

6. Case Studies in Business Communication

   • Real-world examples from banking and commerce

   • Role-plays and communication strategies

7. Cross-Cultural and Ethical Communication

   • Communicating with diverse audiences

   • Professionalism and ethical considerations

8. Communication for Career Development

   • Résumés, cover letters, and job interviews

   • Personal branding and networking

 

Course Assessment & Evaluation:

• Class Participation and Attendance – 10%

• Written Assignments and Business Correspondence – 15%

• Oral Presentation – 15%

• Midterm Examination – 20%

• Final Examination – 40%

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