Course Description

This course equips current and aspiring supervisors in the Bahamian financial services sector with the skills and knowledge required to effectively lead teams, meet regulatory requirements, and uphold high professional standards. Participants will explore leadership techniques, performance management, and workplace communication, with a focus on compliance, productivity, and maintaining strong client relationships in a highly regulated industry. The course also addresses local labour laws, workplace ethics, and cultural considerations unique to The Bahamas.

 

Course Objectives

By the end of this course, participants will:

1. Understand the roles and responsibilities of a supervisor within Bahamian financial institutions.

2. Apply leadership and communication skills tailored to the service and compliance-driven nature of the industry.

3. Gain strategies for motivating staff and fostering teamwork in multicultural, client-focused environments.

4. Learn effective conflict resolution techniques in line with Bahamian labour laws and organizational policies.

5. Monitor, evaluate, and improve employee performance while ensuring compliance with industry regulations.

 

Course Learning Outcomes

Upon successful completion of this course, participants will be able to:

• Explain the legal and ethical responsibilities of supervisors in the Bahamas under the Employment Act and relevant labour regulations.

• Communicate effectively with teams, clients, and management in a financial services context.

• Apply best practices for delegation, time management, and workload distribution.

• Implement effective performance management systems, including coaching and progressive discipline.

• Address workplace conflicts professionally, considering both legal requirements and organizational policies.

• Build team morale and foster a high-performance culture in line with industry service standards.

 

Course Content

1. Supervision in the Bahamian Financial Services Sector

   • Role and scope of a supervisor in banking, insurance, and related institutions

   • Impact of Central Bank of The Bahamas regulations and industry codes of conduct

2. Leadership and Motivation in a Service-Driven Environment

   • Leadership styles in financial services

   • Motivation strategies for high-performance teams

3. Communication and Professional Conduct

   • Client-focused communication techniques

   • Professional etiquette and confidentiality in line with Data Protection (Privacy of Personal Information) Act

4. Performance Management and Compliance

   • Setting clear KPIs and performance targets

   • Coaching, mentoring, and corrective action

   • Compliance-driven supervision: AML/KYC awareness for supervisors

5. Conflict Resolution and Workplace Discipline

   • Identifying conflict triggers in a high-pressure environment

   • Progressive discipline in line with Bahamian labour laws

   • Mediation and dispute resolution skills

6. Time Management and Delegation in Regulated Workflows

   • Prioritizing tasks under tight deadlines

   • Efficient delegation and workload tracking

7. Building a Positive and Ethical Workplace Culture

   • Encouraging integrity and ethical conduct

   • Diversity and inclusion in the Bahamian workplace

 

Course Evaluation

Participants will be assessed through:

• Class Participation & Attendance – 10%

• Case Studies & Role-Play Exercises (with local industry scenarios) – 20%

• Mid-Term Project/Presentation (e.g., developing a supervisory improvement plan) – 20%

• Final Examination – 50%